Legal
Refund policy
We would rather refund you than have you feel misled.
We refund when
- A technical failure prevented your report from being generated or delivered.
- You were charged more than once for the same report or pack.
- The report was generated for the wrong VIN because of an error on our side.
We usually cannot refund when
- The report was delivered correctly but returned fewer records than you hoped. Coverage is shown honestly before you pay, and empty results are still a result.
- You mistyped a VIN that passed validation and generated a valid report.
- A vehicle later turned out to have damage that was never reported to any database.
How to request a refund
Email support@autovinscope.com with your purchase email address and the VIN. We respond within two business days, and approved refunds are returned to the original payment method, typically within five to ten business days depending on your bank.